We respect our patients right to privacy and keep all their health information confidential and secure. It is important that the NHS keeps accurate and upto-date records about patients health and treatment so that those treating them can provide the best possible care. We have a fully computerised medical record system which means information about patients healthcare is held on a secure server. Patients have the right to know what information we hold about them. They can write to their GP if they wish to see or obtain a copy of their record. If patients are referred to a hospital specialist they are also welcome to request a copy of the referral letter. The practice works within Data Protection and Freedom of Information guidelines.

Privacy Notice

Covid 19 Privacy Notice

We want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

Friends & Family test

To improve the health, quality of life and well-being of the patients in our care.

Our Vision

To work in partnership with our patients and staff to provide the best Primary Care Services possible, working within local and national governance, guidance and regulations.

Our Aims and Objectives

To provide high quality General Practice Services, together with safe and professional Primary Health.

Care to our patients.

•To be a learning practice that continually improves our services to patients, by ensuring that all members of our team have the appropriate skills and training to carry out their duties competently.

•To focus on the prevention of disease by promoting a healthier lifestyle and offering care and advice to our patients.

•To encourage our patients to interact with us by joining our Patient Group, talking to us and participating in surveys to provide feedback on the services that we offer.

•To work in partnership with our patients, their families and carers, towards a more positive experience and understanding, by involving them in the decision making process concerning their treatment and care.

•To respect our patient’s right to privacy at all times and to keep their health information confidential and secure.

About our PPG

We would like to know how we can improve our service to you and how you perceive our surgery and staff.

To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.

We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

Join our PPG

Patient Survey

Friends & Family Test

Medical Students Training

Periodically we have medical students on site for up to 12 months

Staff Training

All staff participate in training programmes. At the present time we are involved in online training helping everyone to keep their knowledge and skills to a high standard.

There are currently no vacancies.

A zero tolerance policy is now in place throughout the NHS. At no time will violent, threatening or abusive behavior be tolerated in this practice. If you do not respect the rights of our staff, we will take the appropriate steps to have you removed from the practice list.

RIGHTS AND RESPONSIBILITIES

As our patient you have the right to expect the best care and treatment that we can offer. In return we expect patients:

                • To attend appointments on time or cancel well in advance if unable to attend.

                • To treat the staff with respect and good manners.

                • To co-operate with systems set up to ensure the smooth running of the practice.