Plants at a Surgery Desk

We respect our patients right to privacy and keep all their health information confidential and secure. It is important that the NHS keeps accurate and upto-date records about patients health and treatment so that those treating them can provide the best possible care. We have a fully computerised medical record system which means information about patients healthcare is held on a secure server. Patients have the right to know what information we hold about them. They can write to their GP if they wish to see or obtain a copy of their record. If patients are referred to a hospital specialist they are also welcome to request a copy of the referral letter. The practice works within Data Protection and Freedom of Information guidelines.

Data Policy

Covid 19 Privacy Notice

To improve the health, quality of life and well-being of the patients in our care.

Our Vision

To work in partnership with our patients and staff to provide the best Primary Care Services possible, working within local and national governance, guidance and regulations.

Our Aims and Objectives

To provide high quality General Practice Services, together with safe and professional Primary Health.

Care to our patients.

•To be a learning practice that continually improves our services to patients, by ensuring that all members of our team have the appropriate skills and training to carry out their duties competently.

•To focus on the prevention of disease by promoting a healthier lifestyle and offering care and advice to our patients.

•To encourage our patients to interact with us by joining our Patient Group, talking to us and participating in surveys to provide feedback on the services that we offer.

•To work in partnership with our patients, their families and carers, towards a more positive experience and understanding, by involving them in the decision making process concerning their treatment and care.

•To respect our patient’s right to privacy at all times and to keep their health information confidential and secure.

A zero tolerance policy is now in place throughout the NHS. At no time will violent, threatening or abusive behavior be tolerated in this practice. If you do not respect the rights of our staff, we will take the appropriate steps to have you removed from the practice list.

RIGHTS AND RESPONSIBILITIES

As our patient you have the right to expect the best care and treatment that we can offer. In return we expect patients:

                •To attend appointments on time or cancel well in advance if unable to attend.

                •To treat the staff with respect and good manners.

                •To attend appointments on time or cancel well in advance if necessary.

                •To co-operate with systems set up to ensure the smooth running of the practice.

Medical Students Training

Periodically we have medical students on site for up to 12 months

STAFF TRAINING

All staff participate in training programmes. At the present time we are involved in online training helping everyone to keep their knowledge and skills to a high standard.

On the 18 July 2019 the practice held its Mental Health Awareness launch day at our Moorends

Practice.  A confidential room devoted solely to Mental Health has been made available

for patients to seek help and advice.

Several members of staff have pledged to better understand the plights of people suffering with mental health issues, to recognise and be more aware of the symptoms and needs of those who are vulnerable. Their pledges are available to view within our Moorends Practice.

We are also working with a Community Led Support Team  from Doncaster Metropolitan Borough Council, with a view to having drop-in sessions at our Moorends Centre, this will allow them to promote events that are happening out in the community.  We will let you know when the arrangements and start date have been finalised.

Dedicated Mental Health Champions

Health Care Assistant Samantha Raedermacher has volunteered to be our dedicated Mental Health Champion for patients and will be based in the practice. Working alongside her is Practice Manager Karen Wilmot who is the dedicated Mental Health Champion for the staff at both branches of Thorne moor Medical Practice. 

Together, Sammy and Karen’s roles  are to guide patients and staff in the right direction to gain the help and support they need.  They will be able to provide patients with  the details of organisations specialising in the type of mental health issue they may be suffering from and to  encourage people to talk before it comes a problem.

C A M H S

Children & Adolescent Mental Health Services

Over the next 5 years CAMHS are transforming the way their service is delivered in response to the Government’s national ‘Future in Mind’ guidance that outlines the national plans for improvements to mental health services for children & young people.

Through the transformation they hope to ensure that children and young people experiencing emotional and mental health wellbeing difficulties have early access to the correct support, at the right time and in the right place.

You can find out more information at:

www.rdash.nhs.uk or www.doncasterccg.nhs.uk