Thorne Moor Medical Practice

 

....our mission is your health, quality of life and well being.

Online Accesshttps://systmonline.tpp-uk.com/2/Login?PracticeId=C86614&Date=20161117214014

PLEASE NOTE, IF YOU WISH TO REGISTER WITH OUR PRACTICE IT CANNOT BE DONE ONLINE.


For details on how to register please click here.



If you are already a registered patient at our practice to gain online access please ask at reception. Once you have the password from reception the link below will take you to the online system.

FREQUENTLY ASKED QUESTIONS


I would like to see a certain Doctor but there isn’t an appointment for over a week, why not?

So as not to disadvantage those patients who do not have online access, there are a limited number of appointments available to book this way. If you cannot make an appointment to see your preferred Doctor, they could be on annual leave or appointment slots may have already been booked by other patients.


You know who I am, why do I have to prove my identity?

Unfortunately, Identity Theft is very common. To prevent unauthorised persons accessing your records we have to be sure that you are who we issue the password to. Given the sensitive nature of the information that can be accessed, this means that we need to see you face to face. 


When online access to my records comes online – what should I do if I think there is an error in the information?

Once the additional function of access to your records is granted (6 weeks from registration), we would ask that all patients check the summary of their medical information. If you believe that it is incorrect, please notify the surgery and we will look into it for you.


Password reset: I’ve forgotten my password and the system hasn’t sent me a new one to my email address, what should I do?

If you have changed email address since registering then the system will not have your most up-to-date details. You need to come into the practice with your registration ID documents and the practice will issue you with a new password.


CONDITIONS OF USE FOR SYSTMONLINE

As with all our services, we expect our patients to use the system in the spirit it was intended i.e.: to enable you to have access to a more convenient, modern and flexible service. Patients found to be abusing the system will have their access revoked by the practice. The following list contains examples of abuse, but are by no means exhaustive.


•Booking appointments you have no intention of keeping.

•Repeatedly booking then cancelling appointments.

•Sending abusive messages on the system.

•Repeatedly booking appointments inappropriately despite having received personal guidance on prior occasions.

 

Please Use This Service Responsibly